JAIIB Club — Syllabus

• Evolution of the Indian Economy • Basic Characteristics of the Indian Economy • Indian Economy in Pre-British period • Economy till 2008 & after 2008 • Structural changes in Indian Economy

• Definition of Economic Planning • History of Economic Planning • Objectives of Economic Planning • Types of Planning • Achievements of Planning • Financial resources for 5-year plans

• Role & Importance of Primary, Secondary, Tertiary Sector, Quaternary & Quinary Sectors • Different Revolutions in Primary sector • Difference between the sectors • GDP contribution of different sectors- Agriculture, Industry, Services • Employment growth rate in Secondary sector • Sunrise Sector of Indian Economy • Organized and Unorganized sectors

• Definition & Role of Priority Sector • List of Priority Sectors identified in India • Priority Sector Lending Norms • Definition of MSME • Role & Significance of MSME in economic development • Contribution of MSME in GDP • Recent Initiatives in MSME sector viz., Atmanirbhar Bharat package, Make in India, • Start-up India, Stand-up India etc

• Infrastructure & Economic Development • Energy, Power, Transport system viz., Rail, Road Civil Aviation, • Concept of Social Sector & Social Infrastructure • Health, Education, Family welfare • Development of Health Infrastructure

• Globalisation and its Advocacy • Globalisation and its Impact on India • Fair Globalisation & the Need for Policy framework • Globalisation in reverse gear –The Threatened Re-emergence of Protectionism

• A brief overview • Transformation • Economic Transformation – Real Sector • Economic Transformation – Financial Sector • Economic Transformation – Integration with the Global Economy • Economic Reforms in India

• FTP – Structural Changes during 1990s • FTP policy – 2015-2020 • Challenges to be addressed in upcoming FTP, FDIs, FIIs and Recent trends • Economic development vs economic growth • Importance of economic development as a dimension etc.

• IMF and World Bank • WTO- India and WTO • Regional Economic Co-operations • Recent International Economic Issues

• Core elements of Sustainable Development • Global Issues and initiatives • India’s progress in SDGs including Climate change • CSR Activities

• Poverty Alleviation • Jobless growth • Rising Inequalities • Migration and excessive pressure on resources • Possible remedies • Pandemic situations

• Economics – An Introduction • Microeconomics and Macroeconomics • Types of Economies, Market, Command • Mixed Economies

• The Demand Schedule • Forces behind the Demand Curve, shifts in Demand • The Supply Schedule • Forces behind the Supply Curve, shifts in Supply • Equilibrium of Supply and Demand • Effect of a Shift in Supply or Demand • Interpreting Changes in Price and Quantity

• What is Money • Money Supply • Inflation • Causes of Inflation • Measures of Inflation

• Classical Theory of Rate of Interest • Keynes’ Liquidity Preference Theory of Rate of Interest • Money Demand Curve • Determination of Rate of Interest: Equilibrium in the Money Market • Effect of an Increase in the Money Supply, shifts in Money Demand or Liquidity Preference Curve • Hicks-Hansen Synthesis: IS-LM Curve Model

• Characteristics of a Business Cycle • Phases of a Business Cycle

• Tools of Monetary Policy • How did Monetary Policy in India Respond to the Global Financial Crisis? • Fiscal Policy • FRBM Act

• Computation • Utility

• Receipts • Expenditure • Plan Expenditure • Deficit Concepts

• What is a Financial System? • Phase I: Pre-1951 organisation • Phase II: 1951 to Mid-eighties organisation • Phase III: Post-Nineties Organisation • Narasimham Committee (1991) on the banking system in India • Reform of the Banking sector (1992-2008) • Present Status of Banking System

• Functions • Development of Banking in India • Scheduled Commercial Banks- Types and functions • Local Area Banks • Regional Rural Banks • Cooperative Banks: Types, Payment Banks and Small Finance Banks, NBFCs • Key RBI Guidelines

• Background of Enactment • PART-I Reserve Bank of India Act, 1934: Chapter I to Chapter V, Schedules to the RBI Act, 1934 • PART-II Banking Regulations Act, 1949 • Background and Structure of the Banking Regulation Act: Section 1 to Section 56

• Evolution of Development Financial Institutions in India • Gaps in the Post-Independence Financial System • Objectives of Development Financial Institutions • Classification of DFIs • Role of DFIs in the Indian Economy • Changing Role of DFIs and the Emergence of Universal Banks • Industrial Finance Corporation of India (IFCI) • Industrial Credit and Investment Corporation of India (ICICI) • Industrial Development Bank of India (IDBI) • Small Industries Development Bank of India (SIDBI) • Export Import Bank of India (EXIM Bank) • National Bank for Agriculture and Rural Development (NABARD) • National Housing Bank (NHB) • National Bank for Financing Infrastructure and Development (NaBFID).

• Evolution of Microfinance in India • Grameen Bank Model • Delivery of Microfinance • SHG-Bank Linkage programme • Joint Liability Groups (JLGs) • Regulatory Framework for Microfinance Institutions • Inclusion of Bank Finance to Microfinance Institutions in Priority Sector Lending • Regulatory Framework

• What is a Non- Banking Financial Company (NBFC)? • Evolution of NBFCs in India • Role of NBFC in Promoting Inclusive Growth of India • Regulators of NBFCs • Classification of NBFCs • Regulatory Oversight by RBI on NBFCs • Types of NBFCs • Concept of Owned Funds and Net Owned Funds (NOF) for NBFCs • Bank Finance to NBFCs • Fair Practice Code for NBFCs • Applicability of Ombudsman Scheme to NBFCs • Scale Based Regulation (SBR): A Revised Regulatory Framework for NBFCs.

• History and Development of Insurance • Privatisation and Foreign Direct Investment (FDI) in Insurance Sector • Insurance Business Globally and in India. Insurance Penetration and Density • Number of Insurance Companies Operating in India • Legislations Governing Operation of Insurance Companies • Insurance Intermediaries • Reinsurance • Insurance Repository’s-Insurance Account

• Role of Financial Sector Regulators in an Economy Reserve Bank of India (RBI) • Securities and Exchange Board of India (SEBI) • Insurance Regulatory and Development Authority of India (IRDA) • Pension Fund Regulatory and Development Authority (PFRDA)

• Bad Banks, Infrastructure financing • Formation/role of NaBFID-National Bank for Financing • Infrastructure & Development • Basic concepts on EASE

• Requirements to be Called a Bank • Banker-Customer Relationship • Bank as a Trustee • Bailee Bailor Relationship • Agent-Principal Relationship • Lessor and Lessee • Indemnifier and Indemnified • Different Deposit Products or Services • Services to Customers and Investors

• Money Laundering & Financing of Terrorism Risks • AML Framework in India • Know Your Customer Policy • Organisational Set-up for AML • Obligations under PMLA • Risk Management, • Obligations under International Agreements • FATF Identified Jurisdictions • Correspondent Banks • Reporting Under FATCA/ CRS • Reporting Obligations • Implications of Non-compliance of PMLA Obligations • Secrecy Obligations

• Know Your Customers (KYC) Norms • Wire Transfers, Other Operations - Regulations • Central KYC Records Registry (CKYCR) • Monitoring of Transactions

• Personal Accounts • Accounts of Other Customers • Norms for Opening Current Accounts, • Obtaining Photographs of Account Holders • Legal Entity Identifier

• Salient Feature of Deposit Accounts • Interest on Deposit Accounts • Prohibitions & Exemptions, • Inoperative Accounts & Unclaimed Deposits • Operational Instructions in Joint Accounts, • Nomination Facility • Other Operational Guidelines • Attachment Orders • Procedure for Submission of Records to Statutory Authorities

• Cheque Truncation System (CTS) • RBI Guidelines on Collection of Instruments • Cash and its Custody • Security Arrangements at Branches and ATMs

• Mandate – Definition • Power of Attorney (POA) – Definition • Banker’s Lien • Right of Set-off • Right of Appropriation

• Evolution of FEMA • Definitions • Bringing in and Taking out Foreign Exchange • Inward Remittances • Outward Remittances • Indo - Nepal Remittance Scheme

• Permitted Accounts in India for NRIs and PIOs • Accounts in India of Foreign Nationals Visiting India • Special Non-Resident Rupee Account – SNRR Account • Remittance of Assets Held by NRIs/ PIOs • Acquisition and Transfer of Immovable Property in India by a Non-Resident Indian (NRI) • Creation of Charge on Immovable Property in India • Repatriation of Income and Sale • Proceeds of Assets Held Abroad by NRIs • Investments by NRIs/ PIOs

• Types of Accounts Permitted • Foreign Currency Denominated Accounts in India • Permitted Foreign Currency Accounts Outside India • Remittance of Assets by Foreign Nationals not Being PIOs • Modes of Acquiring Property Outside India by a Resident • Foreign Contribution (Regulation) Act 2010

• Developments in CMS • Importance of Cash Management System • Types of Cash Management Services • Challenges and Issues

• Negotiable Instruments Act • Payment of a Cheque • Payment in due course – Section 10, • Liability of the Paying Bank – Section 31 • Collection of Cheques – Duties of a Collecting Bank, • Endorsement of Cheques • Crossing of Cheques • Forged Instruments, Bouncing (Dishonour) of Cheques • Cheque Truncation System

• Negotiable Instruments Act and Paying Banks • Liability of Paying Banker when Customer’s • Signature on the Cheque is Forged • Payment to be in Due Course for Bank to Seek Protection • Payment in Good Faith without Negligence of an Instrument on which Alteration is not Apparent • Payment by Bank Under Mistake Whether Recoverable • Cheque Truncation

• Statutory Protection to Collecting Bank • Duties of the Collecting Bank

• Remittances: Introduction • Demand Drafts (DD) and Banker’s Cheques (BC) • Mail Transfer (MT) • Telegraphic Transfer (TT) • National Electronic Funds Transfer System (NEFT) • Real Time Gross Settlement System (RTGS) • Electronic Benefit Transfer (EBT) Scheme • Mobile Banking in India, Electronic/Digital Payments • Safe Deposit Lockers • Portfolio Management Services • Merchant Banking • Government Business • Levying of Service Charges

• Financial Inclusion by Extension of Banking Services • Use of Mobiles/Tablets in Financial Inclusion Drive • Financial Literacy • Rural Self Employment Training Institutes (RSETI)

• Customer Service in Banks • Policy for General Management of the Branches • ATM Operations • Security Issues and Risk Mitigation Measures • Service at the Counters, • Information to the Customers • Special Arrangements at Branches • Other Provisions

• Duty of Secrecy & Confidentiality • Duty of Reasonable Care • Garnishee or Attachment Order, • Bank’s Rights • Customer Awareness • Banking Codes and Standards Board of India, • Obligations on the Customer

• Model Policy on Grievance Redressal • Internal Machinery to Handle Customer Complaints/Grievances • The RBI - Integrated Ombudsman Scheme

• Purpose of The Act • Preamble and Extent • Act not Overriding on Any Other Law • Salient New Aspects of CPA 2019 • Definitions, Various Fora • Consumer Protection Councils • Central Consumer Protection Authority • Consumer Disputes Redressal Commissions • Jurisdictions of Commissions • Complaints to District Commissions • Complaints to State Commissions/ National Commission • Appeals Against Orders of District/ State Commission • Other Aspects, • Mediation Process • Product Liability • Unfair Contracts • Data Protection

• Applicability • Definitions • Right to Information • Obligations of Public Authorities • Designation of Public Information Officers • Procedure for Obtaining Information • Disposal of Request • Appeal, Orders in Appeal • Central Information Commission • State Information Commission • Penalties • Act to Have Overriding Effect

• Principles of Lending • Types of Borrowers • Types of Credit Facilities • Fund Based Working • Capital Facilities • Term/ Demand Loans • Non-fund Based Facilities • Other Credit Facilities

• Credit Appraisal • Credit Appraisal techniques • Methods of Assessment of Loans • Assessment of Working Capital • Assessment of Term Loan

• Interest Rates on Loans • Credit Management, Credit Monitoring • Common Operational Terms/Aspects in Loan Functions • Operational Process of Handling Loans • Accounting Aspects of Loan Products • Basic Operating Instructions on Loan Products • Operating Manual for Loans and Advances • Sample Operating Instructions • Operational Aspects of a Few Common Loan Products • Guidelines on Recovery Agents Engaged by Banks • Fair Practices Code for Lenders

• Effectiveness of Securities • What are ‘Secured Loans’ and ‘Unsecured Loans’? • Types of Securities, Land and Buildings, Goods, Documents of Title to Goods • Advances against Life Insurance Policies • Advance Against Shares • Advance Against Debentures • Loan against Book Debts • Loan against Term Deposits • Loan against Gold Ornaments, Supply Bills • Vehicle Finance

• Meaning and Essentials of a Contract • Contract of Agency • Contract of Bailment • Types of Charges • Registration of Charges

• Different Types of Documents • Documentation Procedure

• Definition, Income Recognition • Computation of Gross Advances • Gross NPA • Net Advances and Net NPA • Asset Classification • Provisioning Norms • Writing Off of NPAs • NPA Management – Requirement of Effective Mechanism and Granular Data • Framework for Resolution of Stressed Assets • Prudential Norms Applicable to Restructuring • Other Aspects

• Introduction to Recovery of Debts and Bankruptcy Act, 1993 (DRB) • Introduction to SARFAESI Act • Introduction To The Insolvency and Bankruptcy Code • Introduction To The Legal Services Authorities Act • Introduction To The Law of Limitation

• Contract of Indemnity Defined • Distinctive Features of Indemnity Contract and Guarantee • Rights of an Indemnity Holder • Implied Indemnity • Enforceability of Contract of Indemnity • Scope and Application of Indemnity Contracts to Banks

• Parties to the Contract • Basic Principles of Contract to be Complied, Consideration • The Liability of the Surety • Continuing Guarantee • Revocation of a Continuing Guarantee • Death of Surety • Variance in Terms of the Contract • Discharge of Principal Debtor • Forbearance to Sue, Surety can Claim His Dues from the Principal Debtor, Security • Implied Promise by the Principal Debtor to Indemnify the Surety • Misrepresentation Made by the Creditor, Co-sureties for the Same Debt, Release of One Co-surety does not Discharge Other • Bank Guarantees • Various Types of Bank Guarantees • Banker’s Duty to Honour Guarantee • Issuance of Bank Guarantee – Precautions to be Taken • Payment Under Bank Guarantee – Precautions to be Taken

• Letters of Credit – General Consideration • Parties to a Letter of Credit • Types of Letters of Credit • Documents Under a Letter of Credit • Uniform Customs and Practices for Documentary Credits – UCPDC 600 • Payment Under Letter of Credit – Primary Obligations of Banks

• Class of Bills and Laws Governing Bills • Classification of Bills • Various Types of Bill Finance • Bill Finance and Legal Position of a Banker

• Credit Cards • Home Loans • Personal Loans • Consumer Loans

• Applicability, Targets/Sub-Targets for Priority Sector • Categories of Priority Sector • Non Achievement of Priority Sector Targets • Common guidelines for Priority Sector Loans • Other Modes of Lending to Priority Sectors • Other Aspects Related to Priority Sector Lending/div>

• Short-Term Loans • Medium/Long-Term Loans • Crop Loan, Revised Scheme for Issue of Kisan Credit Card (KCC) • Selected Activities Under Agricultural Financing • Minimum Support Prices Scheme • Prime Minister Fasal Bima Yojana (PMFBY)

• Background • Bank Borrowings - Source of Finance for NBFCs • Bank Finance to NBFCs • Bank Loans to NBFCs for On-Lending • Bank Loans to NBFCS-MFIs • NBFC-MFI – Channelising Agent for Special Government Schemes • Co-Lending by Banks and NBFC’s to Priority Sector • Framework for Scale Based Regulation (SBR) for Non-Banking Financial Companies

• Aim of MSMEs, Micro, Small and Medium Enterprises Development (MSMED) Act • Policy Package for MSMEs – Credit/Finance • Measures for Promotion, Development and Enhancement of Competitiveness of Micro, Small and Medium Enterprises • Delayed Payments • Trade Receivables Discounting System (TReDS) • Performance and Credit Rating Scheme • Credit Guarantee Fund Scheme for Micro and Small Enterprises • Cluster Based Approach in Financing MSMEs • Common Guidelines / Instructions for Lending to MSME Sector

• Deendayal Antyodaya Yojana – National Rural Livelihoods Mission (DAY-NRLM) • Deendayal Antyodaya Yojana – National Urban Livelihoods Mission (DAY-NULM) • Pradhan Mantri Jan Dhan Yojana (PMJDY) • MUDRA Loans • Khadi Village Industries Commission (KVIC)

• SHG – Definition • Need for SHGs • Forming SHGs • SHGs Under DAY-NRLM/ DAY-NULM Schemes • SHG-Bank Linkage Programme

• Bank Computerisation • Networking Technologies in Banks • Uninterrupted Power System (UPS) • Core Banking • Data Warehousing and Data Mining

• Functions Performed by CBS • Flow of Transactions in CBS • The Accounting of Transactions in CBS • End of Day (EOD) And Begin of Day (BOD) Operations • Password Control • Parameter/Master File • Logical Access Control • Operational Aspects of Security Control in CBS • Role and Responsibilities of the Bank Under CBS

• Alternate Delivery Channels • Automated Teller Machines (ATMs) • Electromagnetic Cards • Electronic Banking • Customer Protection–Limiting Liability of Customers in Unauthorised Electronic Banking Transactions • Harmonization of Turn Around Time (TAT) and Customer Compensation for Failed Transactions Using Authorised Payment Systems

• Data Communication Networks • Network Scenario in India: Major Networks • Emerging Trends in Communication Networks for Banking • Evolution of EFT Systems • Structured Message Transfer System Using SWIFT • Automated Clearing Systems • Two-Level Funds Transfer System • Emergence of Electronic Payment Systems in India

• Electronic Clearing Systems in India • National Payment Corporation of India (NPCI) • Digital Initiatives by the Government of India

• Trends in Technology Developments • Role and Uses of Technology Upgradation • Global Trends in Banking Systems • Impact of Information Technology on Banks • Some emerging technology trends in Banking

• Risk Concern Areas • Different Types of Threats • Control Mechanism • Computer Audit • Information System Audit (IS Audit) • Information System Security (IS Security) • Modus Operandi of Online Frauds and Cyber Security Awareness • IT Resources Evaluation Requirements • Disaster Recovery Management Objective • Legal Framework for Electronic Transactions Information Technology Act • G. Gopalakrishana Committee Report • Cyber Security Framework in Banks • Integrated Ombudsman Scheme 2021 by RBI

• Fraud vs Crime • Phases of an Effective Incident Response Plan

• e-RUPI • Fintech/Reg Tech/Sup Tech • Social Media Banking • Hashtag Banking • Account Aggregators • Open Banking

• Values and Ethics • Ethics and Business Values • Business Ethics – Definition, Principles and Practice • An Ethical Crisis: Is Business Ethics an Oxymoron? • Ethical Foundation of Banking: Finance Depends on Trust • Ethical Foundation of Being a Professional • Banking Ethics in Global Context: Enron and Its Lesson • Global Financial Crisis • Ethics in Indian Context: Satyam and Its Lessons • An Indian Bank Case Study

• Values, Norms, Beliefs and Their Role • Core Values: The Value of a Value, Morality and Personal Values • Value – Conflicts: How Should I Live? • Personal Ethics and Business Ethics: Individual Integrity and Responsibility • The Golden Rule • Understanding Right and Wrong: Doing the Right Thing • Ethical Reasoning and Real-World Application • Ethical Dilemmas: Resolving Ethical Dilemmas • A Framework of Ethical Decision-Making

• Abuse of Official Position: Insider Trading, Proprietary Data, Bribes, etc. • Obligations to Third Parties • Job Discrimination • Sexual Harassment • Managing Conflict of Interests • Fair Accounting Practices: Related Party Transactions • HRM Ethics • Principles of Representation and Work Environment • Employees as Ethics Ambassadors & Managers as Ethical Leaders

• What Is Work Ethics? Something Bigger Than the Self • Ethical Behaviour at The Workplace: Benefits • Recognising Ethical Workplaces • Unethical Behaviours: Causes and Remedies • Conducting Personal Business During Office Time • Taking Credit for Others’ Work • Ethical Lapses and Organizational Culture • Ethics of a Banker • Whistleblowing in Banks • Whistleblowing Law in India

• Ethics and Technology • Data Security and Privacy • Intellectual Property Rights • Patents and Proprietary Rights • Ethics of Information Security

• Characteristics of Retail Banking • Advantages of Retail Banking • Constraints in Retail Banking • Evolution of Retail Banking • Prerequisite for Success of Retail Banking • Challenges for Retail Banking Future of Retail Banking

• Business Models

• Applicability of Retail Banking Concepts and Distinction between Retail and Corporate/Wholesale Banking

• Banking System: An Introduction • Banking in India • What is Profitability? What is Profit? • Gross Profit, Operating Profit and Net Profit • Profit and Profitability in the context of Banking • Traditional Measures of Profitability • The ROA (Return on Asset) • Return on Equity (ROE) for Banks • Branch Operating Efficiency • Strategies for Improving Efficiencies of Banking Operations • Factors Affecting Profitability of Banks in India • Profitability Analysis of Bank Branches • Steps to Improve Branch Profitability • Essential Factors to Make Continuous Improvement in Profitability

• Maslow’s Theory and Customer Requirements • Customer Requirements about Service Quality

• Product Development Process • Product Life Cycle • Product Lines of a Banker • Deposit Products or Liability Products • Credit Products or Asset Products • Other Products and Services • Other Fee Based Services – Distribution of third party products • New Product Development • Stages in New Product Development • Constraints in New Product Development • Product Management • Product Policy

• What is a Credit Score? • Evolution of Credit Scoring • What is a Good Credit Score? • Credit Scoring Model • Managing the Credit Score • Positive Side of Credit Score • Warning Signs in Credit Score • Credit Information Companies in India • Issues in Credit Scoring • Mistakes in Credit Scoring • Troubleshooting Credit Score

• Demand Deposits : An Introduction • Current Deposit: An Introduction • Main features of Current Deposit Account • Advantage of Current Deposit Account • Documents required for opening various types of Current Accounts • Opening of Current Account • Operational Instructions in Current Account • Transfer of Accounts • Inoperative Accounts • Closure of Current Account • Savings Bank Account: An Introduction • Advantages and Importance of Savings Bank Deposits to Customers • Who Can Open a Savings Bank Account? • Deregulation of interest in Savings Deposit Account • Maintenance of Balance in Savings Bank Account and Interest Payment • Restrictions on Transactions in SB Account • Services offered in Savings Bank Accounts • Time Deposit – An Introduction • Periodicity of Time Deposit • Operational instructions • Interest on Fixed Deposit • Term Deposit accounts of minors • Premature Payment of FD • Operational Issues of FD • Advances Against Bank’s own Time Deposit Receipts • Renewal of FD • Recent Rule of RBI on overdue FD • Form 15 G/ 15 H • Deposit of TDS to Income Tax Department by Banks • 2 in 1 Account • Recurring Deposit (RD)

• Home Loans • Housing Loan under Prime Minister’s Awas Yojana (PMAY) • Home Improvement Loans • Home Decor Loans • Auto/Vehicle Loans • Personal Loans • Educational Loans • Other Retail Loans • Processing of Retail Loans

• Credit Cards • Charge Cards • Pre-paid Cards • Debit Cards • Co-branded Cards • Contactless Cards

• Electronic Payment Systems • National Electronic Funds Transfer (NEFT) • Real Time Gross Settlement (RTGS) • Electronic Clearing Services (ECS) • National Automated Clearing House (NACH) System • Aadhaar enabled Payment System (AePS) • Bharat Bill Payment System (BBPS) • Benchmarking India’s Payment System

• Technology in Retail Banking • Technology Processes in Retail Banking • Some Important User Friendly Features • Customer Analytics • Institute for Development and Research on Banking Technologies (IDRBT) • Indian Financial Network (INFINET) • Structured Financial Messaging System (SFMS) • National Financial Switch (NFS) • Indian Banking Community Cloud (IBCC) • Wealth Management Solutions • Digital Lending

• Dimensions of Banking Technology • Banking Today • Relationship between Banking and Technology • Evolution of Banking Technology • A New Era in Banking • Evolution of Banking Technology in India • Challenges towards adoption of Technology by Indian Banks • Technology in Retail Banking • Benefits of Technology in Retail Banking • Artificial Intelligence (AI) • Difference between Artificial Intelligence (AI) and Automation • Evolution of Artificial Intelligence • Artificial Intelligence Industry in India • Artificial Intelligence in Indian Banking Industry • Indian Banks and the Technology • Why AI in Banking Industry? • Benefits of Artificial Intelligence Technology in Banking and Finance • Artificial Intelligence in Retail Banking • Artificial Intelligence in Retail Banking in India • The Challenges Facing India’s AI Development • Benefits of AI in Retail Banking

• Repayment in Retail Loans • Default and Re-scheduling in Retail Loans • Monitoring of Loan Accounts • Classification of Irregular Loan Accounts • Recovery Policy of Banks • Securitization and Reconstruction of Financial Assets and Enforcement of Security Interest Act, 2002 (SARFAESI Act) • Debt Recovery Tribunal (DRT) • Recovery through Lok Adalat • Engaging Direct Recovery Agents

• The main elements of MIS • Role of Management Information Systems • Role of MIS in Improving decision making • Role of MIS in Banking Industry • Designing MIS for a Bank • Issues Related to Management Information System (MIS) • Suggestions for Solution to MIS related Issues

• Securitization of Assets

• Marketing in Retail Banking; Marketing Mix in Retail Banking

• Channel Experience • Physical/Direct Channels – Branch • Automated Teller Machines • Point of Sale Terminal • Mobile Banking • Internet Banking • Customer’s Liability on Unauthorized Electronic Transactions

• Delivery Models • Internal Customers – Staff at the Branch Level • Dedicated Marketing Managers • Direct Selling Agents (DSAs) • Tie-up with Institutions/OEMs/Dealers, etc.

• Customer Relationship Management in Retail Banking • Why CRM? • Implementation Aspects of CRM in Banks • Implementation Process of CRM in Banks • Implementation Stages in CRM • Benefits of CRM • Impact of CRM on Customer Satisfaction

• Members of BCSBI • Main Aims and Objects • Code of Banks’ Commitment • Code of Banks Commitment to Micro and Small Enterprises • Function of BCSBI • Code Compliance Rating • Customer Grievances Handling Mechanism • General Information

• Functions of MKIS • Components of MKIS • The MKIS Model • Observations • Usage of Computers in MKIS • Supports for Marketing Management • Supports for Marketing Mix Decisions • Use of Decision Models • Performance of MKIS • Recommendations • Advantages of MKIS

• Wealth Management – Broad View • Wealth Management Business Structures • Wealth management process • Wealth Management Products and Services • Alternative asset • Bond • Insurance • Mutual fund • Real estate Service • Retirement Planning • Strategic Business Strategy • Will Writing • Private Wealth Management • Personal Financial Planning • Wealth Management Assessment • Private Banking • Benefits of Wealth Management • Importance of Wealth Management

• Element of Investment • Basics of Investment Management • Steps in Investment Management • Investment Banking • Services being offered by Full-service Investment Banks • Investment Bank Organizational Structure • Investment Management Vs Investment Banking • Portfolio Management • Objectives of Portfolio Management • Key Elements of Portfolio Management • Portfolio Management Vs Investment Banking • Role of Portfolio Manager • Portfolio Management Service Vs Mutual Funds (MFs) • Types of Portfolio Management Services • Steps of the Portfolio Management Process • Advantages of Portfolio Management Services • Disadvantages of PMS • Recent developments in the Portfolio Management Services area in India

• Classification of Tax Structure in India • Financial Year • Assessment Year • Previous Year • Concept of Previous Year & Financial Year vis-a-vis Assessment Year • Residential Status for Income Tax • A few important terms in Income Tax • Heads of Income for computation of the total income • Income Tax Slab rate for FY 2021-22 (AY 2022-23) • Conditions for opting New Tax Regime • Example for Old Tax Regime Vs New Tax Regime & which is better • Income Tax Slabs for non-individual entities • Investment Products for Tax Savings • Estate Planning-Tax Planning through Wills/ Trusts • Capital Gains Tax

• Distribution of Third Party Products in Retail Banking • Mutual Fund Business • Insurance Business • Some Social Security Insurance Schemes • Cross Selling • Depository Services by Banks • Portfolio Management Services • Factoring • Other Agency Business by Banks